Frequently Asked Questions
1. Why does my computer (antivirus software) see the camera software as a virus (dangerous
content)?
Sometimes a newly detected network device can be seen as a virus.
In such case, please ignore the warning and continue the configuration process.
2. Why can
’t the wizard detect the camera?
Make sure the network cable is plugged in and turn off the firewall and computer security software.
3. Why does the wizard prompt a massage:
“The camera cannot be accessed. Please choose Auto IP
Set or set it manually
” after we have already gone through this process?
Connect the camera to a router / ADSL router. Do NOT connect the camera directly to a computer.
4. Why does the camera always ask for user name and password or prompt the
“Incorrect User”
message?
Both the user name and password are “admin”.
In case you have forgotten your user name or password, you can restore the factory settings of the
camera and thus restore the default user name and password.
5.
H
ow to restore the camera factory settings?
Press the reset button located at the bottom (or top) of the camera and hold it for about 1 minute (until
the camera reboots). During the process the camera must be connected to the power supply.
6.
W
hy is there no audio / video stream from the camera?
No sound: Please login in Internet Explorer mode.
No video: The IE browser does not support the Firefox mode, and variety of other browsers does not
support ActiveX components. Please choose the correct video mode, compatible with your browser.
Some mobile applications (although they support video) do not support audio. If you want to use the audio
functions of the camera, please look for an alternative 3rd party application supporting the audio features.
7. Why is the image blurry?
Remove the protective film from the camera lens. Rotate the lens of the camera to get a clear image.
8. W
hy doesn
’t the camera pan/tilt properly?
Make sure the camera is not stuck. In order to do so, try to rotate the camera head manually.
9.
W
hy does the camera always drop wireless connection?
Please tighten the antenna of the camera. Make sure the camera is not too far away from the router and
there are no big obstacles between the two devices that could interfere with the wireless signal.
10. T
he comparison of web browsers
Firefox, Chrome, Safari in all platforms
YES (only in live video interface)